FAQ

 

How can we help you?

Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Standard Shipping (12-18 days) Price US $4.99

Note: The shipping time will be affected by public holidays, destination countries, bad weather and international couriers.

Due to the influence of COVID-19 and the policy restrictions of various countries, there will be a big delay in all express deliveries, and the logistics cannot guarantee the time limit completely.
Delivery time:2-7 days,shipping time:7-15days

REFUND & CANCELLATION POLICY

However, we do understand that you may have the need to change your plans. Please feel free to discuss you situation with a staff member. We are here to help you.

To cancel your order, you must inform us by calling our helpline or let us know of your decision to cancel the order by email. You may use the model cancellation form, although it is not obligatory. Once completed, submit it electronically to the email address above or post it to the postal address above marked for Refund and Cancellation. If you do not use the model cancellation form you must clearly state your intention to cancel the products. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.

How do I track my package?

Your tracking confirmation is sent via email as soon as your order ships. If you haven’t received an email, please be sure to check your spam folder.

PAYMENT METHOD

You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

1.Log in to your PayPal account or use Credit Card Express;

2.Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;

3.Your payment will be processed and an invoice will be sent to your e-mail address;

NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.